Privacy Policy

Who We Are

Knowledge Tree Training (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

 

Knowledge Tree Training’s registered office is at 35 Montagu Sq, London, W1H 2LJ and we are a company registered in England and Wales under company number 10250829. We are registered on the Information Commissioner's Office Register; registration number ZA473873 , and act as the data controller/data processor when processing your data.

 

Information That We Collect

Knowledge Tree Training processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

 

The personal data that we collect from is: -

  • Full Name
  • Date of Birth
  • Home Address
  • Business Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number
  • Credit Card/Paypal Information
  • IP Address
  • Medical information related to learning and development e.g. dyslexia

 

We collect information in the below ways: -

online form, website orders, emails.

 

How We Use Your Personal Data (Legal Basis for Processing)

Knowledge Tree Training takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -

 

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed.
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

 

 

Your Rights

You have the right to access any personal information that Knowledge Tree Training processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Knowledge Tree Training uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. List below:

Peoplecert Examination Institute

We use Peoplecert to book certain accredited exams and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email to meet business and legal requirements.

 

https://www.peoplecert.org/terms-of-service-and-privacy-policy

 

APMG Examination Institute

We use APMG to book certain accredited exams and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email to meet business and legal requirements.

 

https://apmg-international.com/privacy-policy

 

Consultant Training Companies

We use consultant training companies and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, email, phone number and any learning special needs. This is for safety reasons so the trainer knows who exactly is on the course.

 

Stripe & Paypal

We use these companies to process payments on the website. They will receive your name, phone number, address, IP Address , payment and order details in order to process your payment online.

 

Other Third Parties

We may also use other, smaller third parties to process your data from time to time. This will strictly be for essential business functions similar to the above.

 

Safeguarding Measures

Knowledge Tree Training takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

 

  • Extended SSL Validation
  • Encryption
  • Password Restricted Access
  • 2 factor Authentication
  • Anti-Virus Software
  • Firewalls

 

Transfers Outside the EU

Knowledge Tree Training utilise some products or services (or parts of them) that may be hosted/stored in U.S.A. and RoW which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes: -

 

  • Website Hosting
  • Email servers
  • Marketing Databases

 

Therefore, when you [use our website/send us an email/sign up to our newsletter etc], the personal information you submit may be stored on servers which are hosted in U.S.A. and RoW. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Knowledge Tree Training to protect your data and comply with the relevant data protection laws.

 

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Knowledge Tree Training, however, as this information is required for us to provide an adequate service to you, we will not be able to offer some/all our services without it.

 

Legitimate Interests

As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

 

We use the legitimate interests’ legal basis for processing your data and these are outlined above.

 

How Long We Keep Your Data

Knowledge Tree Training only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

 

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

16 or under

 

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

 

 

Special Categories Data

Owing to the products, services or treatments that we offer, Knowledge Tree Training sometimes needs to process sensitive personal information (known as special category data) about you, to provide any additional time or aids required for training courses. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.

If you consent to us collecting and using your [health/medical] for the purposes stated above, please complete this section on the website in “My.Knowledge”. This is an optional section for those that may need extra help on a training course.

 

Lodging A Complaint

Knowledge Tree Training only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority (ICO UK)

 

Knowledge Tree Training

35 Montagu Sq

London

W1H 2LJ

 

Or email: [email protected]

 

Consent

On placing an order a customer will be required to select a checkbox that they agree with the Privacy Policy and T&C’s before they can process their order. If done on the phone then the user still have to confirm their order and sign up on the website, they will receive a double opt-in email which acts as a second level of acceptance as they will have to enter a code to progress in their personal section of the website.

 

Cookies Policy

 

A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

 

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimise user experience and for features and services to function properly.

 

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

 

This site uses services provided by Stripe and Paypal for payment processing. This enables visitors to make payments securely on this site. Cookies are essential to the payment functionality for Stripe and Paypal.

 

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

 

This site uses three http session cookies for this purpose, which are provided by google.com and identified as _ga, _gat and _gid.

 

This site also uses cookies for remarketing purposes, which includes: Google Adwords, Facebook, Instagram, Linkedin.

 

 

Navigation cookie

From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognising the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognised and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.

 

Functional cookies

These cookies allow, based on your express request, for you to be recognised when you subsequently access the website, so that you do not have to enter your information each time (for example: “Remember me”). If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website (within a limited period) and find the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

 

Social Media Cookies

These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on the policies regarding the use of social network cookies, it is possible to consult the respective privacy and cookies policies:

 

Facebook: http://www.facebook.com/about/privacy/

Google+: http://www.google.com/intl/it/policies/privacy/

Twitter: http://twitter.com/privacy

Instagram: https://instagram.com/legal/cookies/

YouTube: https://www.youtube.com/static?template=privacy_guidelines

 

Our own and third party marketing and profiling cookies

 

These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookie, you can inform yourself on their respective polices and knowingly manage your consent or refusal, for this we invite you to visit www.youronlinechoices.com. In addition to cookies we will store and track customers IP addresses for in-house statistical and payment security purposes only e.g. to prevent credit card fraud, as requested by the payment provider e.g. Stripe/Paypal. This information will never be shared with a third party other than payment gateways for payment fraud prevention.

 

 

How can I disable cookies and manage my preferences?

 

Browser

The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer. Below is the procedure to follow to manage cookies from the following browsers:

 

Internet Explorer: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies

Safari: https://support.apple.com/kb/PH19255?viewlocale=en_US&locale=it_IT

Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&hlrm=fr&hlrm=en&answer=95647

Firefox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

Third Parties

For more information on cookies and to manage your preferences for third party profiling cookies, please go to www.youronlinechoices.com. Once on the site, by accessing the area “Your Choices” you can: visualise the list of third-party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.

 

Website recording

 

Our web site may also use the HotJar web site recording service. HotJar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by HotJar from this website is for Knowledge Tree’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. You can choose to opt out from such recording at any time by following instructions on this page: https://www.hotjar.com/legal/compliance/opt-out.

 

Links to other websites

 

Our website may contain links to other websites run by other organisations. This privacy policy applies only to the Knowledge Tree website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.