Who We Are
Knowledge Tree Training (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Knowledge Tree Training’s registered office is at 35 Montagu Sq, London, W1H 2LJ and we are a company registered in England and Wales under company number 10250829. We are registered on the Information Commissioner's Office Register; registration number ZA473873 , and act as the data controller/data processor when processing your data.
Information That We Collect
Knowledge Tree Training processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is: -
- Full Name
- Date of Birth
- Home Address
- Business Address
- Personal Email
- Business Email
- Home Telephone Number
- Mobile Telephone Number
- Credit Card/Paypal Information
- IP Address
- Medical information related to learning and development e.g. dyslexia
We collect information in the below ways: -
online form, website orders, emails.
How We Use Your Personal Data (Legal Basis for Processing)
Knowledge Tree Training takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed.
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
You have the right to access any personal information that Knowledge Tree Training processes about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Knowledge Tree Training uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. List below:
Peoplecert Examination Institute
We use Peoplecert to book certain accredited exams and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email to meet business and legal requirements.
APMG Examination Institute
We use APMG to book certain accredited exams and they act in the capacity of a processor on our behalf. The only information we provide them with is your name and email to meet business and legal requirements.
Consultant Training Companies
We use consultant training companies and they act in the capacity of a processor on our behalf. The only information we provide them with is your name, email, phone number and any learning special needs. This is for safety reasons so the trainer knows who exactly is on the course.
Stripe & Paypal
We use these companies to process payments on the website. They will receive your name, phone number, address, IP Address , payment and order details in order to process your payment online.
Other Third Parties
We may also use other, smaller third parties to process your data from time to time. This will strictly be for essential business functions similar to the above.
Knowledge Tree Training takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
- Extended SSL Validation
- Password Restricted Access
- 2 factor Authentication
- Anti-Virus Software
Transfers Outside the EU
Knowledge Tree Training utilise some products or services (or parts of them) that may be hosted/stored in U.S.A. and RoW which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes: -
- Website Hosting
- Email servers
- Marketing Databases
Therefore, when you [use our website/send us an email/sign up to our newsletter etc], the personal information you submit may be stored on servers which are hosted in U.S.A. and RoW. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Knowledge Tree Training to protect your data and comply with the relevant data protection laws.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Knowledge Tree Training, however, as this information is required for us to provide an adequate service to you, we will not be able to offer some/all our services without it.
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use the legitimate interests’ legal basis for processing your data and these are outlined above.
How Long We Keep Your Data
Knowledge Tree Training only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Special Categories Data
Owing to the products, services or treatments that we offer, Knowledge Tree Training sometimes needs to process sensitive personal information (known as special category data) about you, to provide any additional time or aids required for training courses. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.
If you consent to us collecting and using your [health/medical] for the purposes stated above, please complete this section on the website in “My.Knowledge”. This is an optional section for those that may need extra help on a training course.
Lodging A Complaint
Knowledge Tree Training only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority (ICO UK)
Knowledge Tree Training
35 Montagu Sq
Or email: [email protected]
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Our own and third party marketing and profiling cookies
These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective policy. To find out more about the aforementioned third parties cookie, you can inform yourself on their respective polices and knowingly manage your consent or refusal, for this we invite you to visit www.youronlinechoices.com. In addition to cookies we will store and track customers IP addresses for in-house statistical and payment security purposes only e.g. to prevent credit card fraud, as requested by the payment provider e.g. Stripe/Paypal. This information will never be shared with a third party other than payment gateways for payment fraud prevention.
How can I disable cookies and manage my preferences?
The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer. Below is the procedure to follow to manage cookies from the following browsers:
Internet Explorer: http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies
For more information on cookies and to manage your preferences for third party profiling cookies, please go to www.youronlinechoices.com. Once on the site, by accessing the area “Your Choices” you can: visualise the list of third-party companies, our partners, which install cookies on our site (Company); verify the presence and activation status of installed cookies (Status) and manage your consent selectively (On/Off). By expanding the dedicated voice (Info) for each company, you can access more information relative to the company and, via a link, reach the specific information about privacy and cookies.
Our web site may also use the HotJar web site recording service. HotJar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by HotJar from this website is for Knowledge Tree’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. You can choose to opt out from such recording at any time by following instructions on this page: https://www.hotjar.com/legal/compliance/opt-out.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.