0345 222 2573 Call us 8am-10pm Mon-Sun info@knowledgetreetraining.com (0)

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    Course Schedule

    Course NameDate (W/C)LocationDurationWeekendPriceBook Online
    Please call us on 0345 222 2573 or email info@knowledgetreetraining.com for availability.
    FAQ

    General

    How long does my booking confirmation take?
    A confirmation of your booking will be sent to your email as soon as you have booked and paid (along with a full Tax Invoice). The venue details are normally the ones listed on the website, but this will be confirmed via email at least 7 days before the course start date as it can change due to availability. Please note your booking is not fully confirmed until you have paid in full.

    Payments & Refunds

    Do you charge VAT?
    Yes, we charge VAT at the standard rate of 20%. Our prices are listed without VAT as most of our customers reclaim the VAT, and want the price excluding VAT. If you click "Book Now", you can see the price including VAT in the cart.

    Can I change my course dates if something comes up?
    You can change your course dates up to 10 business days before the course start date subject to a re-booking fee of £150 + VAT. Changes cannot be made to the booking within 10 business days of the course start date. We always try to work with customers to achieve an outcome that works for everyone, and we are very customer-centric. Please see our full terms and conditions for more details.

    Are your courses fully refundable if I no longer want to do the course at all?
    We offer full refunds as long as you submit your email request to us 20 business days before the course start date. A course cancellation means you no longer want to do your course with us and want a refund, it is not the same as wanting to change your course date. Cancellations between 20 and 10 business days are subject to a 50% cancellation fee (value of purchase). Cancellations less than 10 business days are subject to a 100% cancellation fee. We always try to work with customers to achieve an outcome that works for everyone, and we are very customer-centric. Don't forget; you can reschedule for a small cost (see other FAQ about changing course dates), this description only refers to an instance where you require a cash refund. See our Term-Conditions for more details.

    What additional costs should I expect?
    We have everything covered, we don't have any hidden fees or nasty surprises. The Price listed (+VAT) is the price you pay.The only thing we don't cover is overnight accommodation and travel costs to the training venue.



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