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ITIL Training Course | ITIL V3 Foundation

  • Fully Accredited Course
  • Small Class Sizes
  • Online Exam Simulator
  • High Pass Rates
  • Exam Fees Included
  • Industry Expert Instructors

Course Schedule

Course NameDate (W/C)LocationDurationWeekendPriceBook Online
Please call us on 0345 222 2573 or email info@knowledgetreetraining.com for availability.
ITIL Training Course Overview

There are few better or easier ways to get a highly useful certification than by taking on our ITIL course. This is a terrific course that offers a big boost to anyone looking for a more rewarding career in IT.

The certification that you get for completing this ITIL training course is widely recognised across the industry. This means that you will find it easier to prove to potential employers that you are fully qualified for working in an IT Service Management role.

We offer the latest information and training material on this course, allowing you to obtain the latest and most valuable qualification in the IT industry. No matter how you want your career to progress from here on, going on our useful ITIL training is a great move.

This course runs over 3 days and covers all of the material, theory and practical exercises that you need to fully understand what this subject is all about.

The final day of our enjoyable ITIL course brings an exam which allows the delegates to prove that they have understood everything that they have learned over the previous days. This means that you can walk away with a powerful qualification that opens doors for you and make you feel very positive about the future.

The course is open to anyone who already works in the IT industry or who wants to make a move into an IT job. In either case, there is no doubt that our professional ITIL courses are perfect for getting the career boost that you are looking for.

ITIL Foundation Course Content

The right ITIL training in London can help push any IT career in the right direction. You can look forward to our training with confidence, as it is provides the perfect blend of a professional approach and a relaxed attitude.

The 3 days of training on ITIL Foundation in London gets through a lot of material without ever feeling rushed. The following are the areas you will cover.

  • Introduction to ITIL
  • Good IT Service Management practice
  • The key principles of service strategy and design
  • Service transition principles and concepts
  • Service operation principles and concepts
  • How to develop new services
  • How to improve existing services
  • The different kinds of service provision
  • IT service management processes
  • ITIL processes in terms of lifecycle stages
  • A look at why IT and business integration matters
  • Business case
  • Business as usual service operations
  • Change management and other types of service transition
  • Service improvement on a continual and ongoing basis
  • Functions such as service desk and operations management
  • How to use ITIL to find opportunities to improve IT processes
  • Interacting with IT staff through the ITIL framework
  • Preparation for ITIL Foundation exam
  • ITIL Foundation exam

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What time does the course start and finish each day?
We normally start promptly at 9am and finish around 5:30pm. This varies depending on your engagement and the length of coffee breaks.


How long does my booking confirmation take?
A confirmation of your booking will be sent as soon as you have paid. You will be given your login details to your My.Knowledge Account. Your account will have all the information about your booking.The venue details and directions will be emailed 7 days before the course start date.

How experienced are your instructors?
Our instructors have been teaching for more than 10 years and taught thousands of delegates in that time. Our trainers also have invaluable industry experience so they can really help you apply what you're learning.

Payments & Refunds

Do you charge VAT?
Yes, we charge VAT at the standard rate of 20%

Can I change my course dates if something comes up?
You can change your course dates up to 10 business days before the course start date subject to a re-booking fee of £150 + VAT. Changes cannot be made to the booking within 10 business days of the course start date.We always try to work with customers to achieve an outcome that works for everyone, we are very customer centric. Please see our full terms and conditions for more details.

Are your courses refundable?
We offer full refunds as long as it's 20 business days before the start of the course, cancellations in this period are subject to a £150 + VAT cancellation fee. Cancellations between 20 and 10 business days are subject to a 50% cancellation fee (value of purchase). Cancellations less than 10 business days are subject to a 100% cancellation fee. We always try to work with customers to achieve an outcome that works for everyone, we are very customer centric.Don't forget, you can reschedule for a small cost (see other FAQ about changing course dates), this description only refers to an instance where you require a cash refund. See our Term-Conditions for more details.

What additional costs should I expect?
We have everything covered, we don't have any hidden fees or nasty surprises. The Price listed (+VAT) is the price you pay.The only thing we don't cover is overnight accommodation and travel costs to the training venue.


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