Business Analysis - Fundamentals

Course Schedule

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FAQ

Course

What time does the course start and finish each day?
We normally start promptly at 9am and finish around 5:30pm. This varies depending on your engagement and the length of coffee breaks.

General

How long does my booking confirmation take?
A confirmation of your booking will be sent as soon as you have paid. You will be given your login details to your My.Knowledge Account. Your account will have all the information about your booking.The venue details and directions will be emailed 7 days before the course start date.

Payments & Refunds

Do you charge VAT?
Yes, we charge VAT at the standard rate of 20%

Can I change my course dates if something comes up?
You can change your course dates up to 10 business days before the course start date subject to a re-booking fee of £150 + VAT. Changes cannot be made to the booking within 10 business days of the course start date.We always try to work with customers to achieve an outcome that works for everyone, we are very customer centric. Please see our full terms and conditions for more details.

Are your courses refundable?
We offer full refunds as long as it's 20 business days before the start of the course, cancellations in this period are subject to a £150 + VAT cancellation fee. Cancellations between 20 and 10 business days are subject to a 50% cancellation fee (value of purchase). Cancellations less than 10 business days are subject to a 100% cancellation fee. We always try to work with customers to achieve an outcome that works for everyone, we are very customer centric.Don't forget, you can reschedule for a small cost (see other FAQ about changing course dates), this description only refers to an instance where you require a cash refund. See our Term-Conditions for more details.



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